| Status | Description |
|---|
| new | New |
| allocating | Looking for a driver for a shipment |
| picking | A driver is picking up goods |
| picked | Pickup success |
| storing | Storing package in sorting center or hub |
| delivering | On the way to delivery |
| delivery_failed | Receive this status when delivery failed, retry 3 times before change status to returning |
| successful_delivery | Delivery successful |
| failed_shipment | The shipment fails when can’t be found the driver or the pickup fails |
| canceled | The shipment was canceled |
| returning | On the way to return goods |
| returned | Successful return |
| return_failed | The shipment was return failed with reason code |
Failed description
Webhook receive change shipment status, using reason code or description when status failed_shipment, canceled or delivery_failed
| Reason code | Description |
|---|
| no_longer_needed | Customers no longer need |
| virtual_customer | Virtual customer |
| canceled_by_3pl | Canceled by partner |
| driver_not_found | Driver not found |
| package_in_return | Returning package |
| package_returned | Returned package |
| can_not_contact | Unable to contact |
| wrong_telephone_number | Wrong phone number |
| absence_of_receiver | Arrived at receiver with no recipients |
| receiver_reschedule | Customer request to deliver later |
| change_address | Change address |
| open_box_right_limited | The package is not inspected |
| wrong_product | Wrong product |
| wrong_cod | Wrong COD/ Change payment information |
| not_place | Customers don’t order |
| box_damaged | Package is damaged |
| lost_parcel | Lost package |
| customer_not_prepare_cod | The customer didn’t prepare the money to receive package |
| difference_language | The language barrier |
| sender_change_address | Sender change pickup address |
| request_return_by_sender | The sender requested return package |
| wrong_address | Wrong/change address |
| undefined | Unknown reason |
| cancel_by_logia | Canceled by TNSL admin |
| failed_pickup_many_times | Pickup many times failed when status is failed_shipment |
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